Return & Exchange Policy

White Hills Knives guarantees all its products for the lifetime of the original purchaser. If your item has a manufacturing defect, we will replace it at no additional charge. Please contact Customer Service to make the arrangements.

Our warranty covers manufacturing defects only. White Hills Knives is not responsible for damage caused by normal wear and tear, misuse, neglect, or items lost after delivery.

White Hills Knives proudly stands behind all its products. If you would like to return or exchange a product, please read our return and exchange policies below.

Return & Exchange:

Any item purchased on the whitehillsknives.com website, excluding eGift CARDS, may be returned unused up to 30 days from the date of purchase.

In case you received the wrong item, Items must be returned in their original and unused condition & must also be in their original box and packing.
We do not allow refunds or exchanges because of change of mind.
We do not allow refunds or exchanges because of Size Issues. It's your responsibility to check the size guide which is attached to each product page.
Your item must be in the same condition that you received it to be eligible for a return. We are not able to accept returns on any products that have been opened and used.
Any paid shipping charges are non-refundable.

NOTE: Restocking fees will be deducted from the returned item’s total purchase price.

Return & Refund Policy Category	Return Item Status	Restocking Fee**	Return DDL
With manufacturer defects or damages*	N/A	0%	Warranty expiration date
Without manufacturer defects or damages	Unopened, unused	15%	Within 30 days of the date of receipt
Without manufacturer defects or damages	Opened, unused	30%	Within 30 days of the date of receipt
Without manufacturer defects or damages	Opened, used	45%	Within 30 days of the date of receipt

Please read all descriptions provided as a guide before you bid. While every step has been taken to ensure that we ship out the correct item, there will be occasions when you receive items that are different from the description. In such a case, we ask that you contact us immediately so we may remedy the situation. Your satisfaction is important to us and we value your business.

Items to be returned/refunded must be returned in the saleable condition to receive a full refund. To initiate the return process please follow these steps:

Have your original order number ready.
Contact our Customer Service 24/7 by email at info@whitehills.us
When your order is approved for return/refund, we will e-mail you.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Custom & Personalized (engraved) items are deemed Final Sale and are not able to be returned or refunded. Full payment is required for custom orders.
Discounted & Sale items are Non-Refundable.

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items:

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Natural materials like Bone, Micarta, Ram Horn, Buffalo Horn and wood behaves according to temperature they are kept in, please be considerate of the fact that the said materials will last you longer, if they are kept at suitable temperature. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges:

We understand that occasionally an item may not fit or that you may want to exchange an item for something else. In order to best serve our customers we ask that any exchange be treated as a return and that the new, correct item be ordered separately. This system avoids the potential for the item wishing to be exchanged becoming out of stock while your exchange is in transit to us and helps us maintain oversight of our inventory.

Lost or Stolen Packages

We are not responsible for lost or stolen packages confirmed as delivered to the address entered for an order. Sometimes the shipping company will mark tracking as 'delivered' when the package reaches your local post office. These packages are typically delivered the next business day or can be picked up from your local post office. Please take note of the shipment tracking that is emailed to you so that you can see the shipping progress and the estimated delivery date.

Shipping Delays

By ordering from us, you agree with our posted processing and shipping times. Most orders get delivered within the posted time frames; however, external factors outside of our control can sometimes cause delays. If your order shipping time exceeds normal posted times, please contact us and we will do our best to resolve the issue.

Clearance Sale items are not eligible for returns or exchange.

We don't accept cancellations:

But please contact us if you have any problems with your order.

Worth Every Penny

Amazing craftmanship, beautifully designed and incredible durability! You can tell these knives were made to be more than just a wall hanger! A gift for my Uncle's 70th, and he was absolutely stunned. If you're looking for quality, you will find it here.

Gift for a friend

It was what I was looking for as a gift.
The price was good and the knife arrived ahead of schedule.
Thanks

I purchased the damascus knife for my grandson's 16th birthday and he loves it

I purchased the damascus knife for my grandson's 16th birthday and he loves it.

Dullest Knife I've Ever Had

I got this knife from a knife convention and fell on love with it. After trying to use it to cut a thin, transparent strip at work, I realized how dull it was. This knife couldn't cut anything, even though I was told and it was sharp. Now, I have an expensive knife that can't be a knife.
Avoid this at all costs!!

Best knife

The knife was so worth the money I paid for it and it looks and the material that it was made out of and the design is so amazing and I really appreciate the fast delivery from Sacramento to Redmond Oregon in only 3 days I will definitely use this site again

Bowie Knife Review

The knife is pretty well made and feels very solid. It arrived with scuffs on the blade that I polished out. The stacked leather portion of the handle is not flush with the horn, but will take care of that, too. It did not arrive sharp at all. I can wrap my hand around it without fear of getting cut. I will correct that, too.

It's a pretty piece, feels nice and solid, but some attention to detail is needed to improve the rating.

Poor quality with a warranty of only 30 days

I purchased a set of 5 knives with a price tag over 500.00. I may have used them 3 times at the most and discovered one knife was defective. I wrote the company (about 6 weeks had passed since purchase) to request a replacement. The policy is they will only repair not replace and they want that to be within 30 days. Knives that are truly made of quality workmanship should last for many years and good companies replace products not only repair them. I offered to send back the defective knife if they sent me a replacement but they refused. The knives look beautiful but with a poor return policy I would not suggest anyone purchase from this company. There are too many other companies out there to use this company who represents poor quality and poor customer service.

Good knife, crappy sheath.

I was excited about giving birthday present.nthe knife is nice, good quality. The sheath is crappy. I'm so disappointed I have to try and find a sheath.... whitehills one won't even keep the knife in one place. It was a HUGE part of the gift due to this person was going to wear it everyday.. I needed a combo not just a knife.

Bowie Rambo knife with stag handle.

Thank you guys for a really nice knife. I love it... The sheath is nice and the grip I can get on the handle is amazing 😍. The brass fittings are a bit sharp but that's an easy fix. Thank you so much for a beautiful addition to my collection.

Wrong Knife Color

I ordered a beautiful blue knife for ❤️My Husband. I got a rainbow colored mostly red- and my husband hates red. Very disappointed it was engraved as ordered and it did arrive before it said it would. The pictures are of what I ordered versus what I got.

Wrong Color

I ordered a beautiful Blue - and got Rainbow with mostly Red. My husband HATES red, so I’m very disappointed. It did come early and it was engraved as requested. Below is what came in vs what was ordered

Gift for our son

For his 13th birthday, our son asked for a “grown up” knife. As a knife nerd, I wanted a quality knife for him. He wanted Damascus with a blue handle. The knife we received was great. Like many others, I used some WD40 and compressed air. He loves it. Thanks for making a knife he’ll use for years

EXCELLENT Customer Service!!

No one should fear ordering from this company. You will get an awesome knife, and if there are ANY issues, they will be promptly taken care of - at the expense of the store.

Sharpness

Pretty blade didn't come sharp though

Very nice knife

Great to work with! Very accommodating. Nice knife as seen in photo

Excellent customer service

I ordered a knife with engraved sheath but it was hard to read. Contacted customer service to see if they’d replace with engraved blade. Was on short timeline. They shipped a new one immediately while I returned original. Got in 2 days. Love the engraving. Nice quality knife.

Ripped off clone

Pakistani rip off clone

Junk

Just received my knife looks fine but when open the blade moves left and right Very hard to operate the locking release and the blade is far from sharp which was a question I asked before ordering so they lied to me If you will check eBay you can buy the same knife for about 1/3 the price Very cheap made knife Lesson learned if you want a good knife buy Gerber or Kershaw

Store policy

Read a return policy before buying! There is NO return on knives! You cannot even cancel your order! I never encounter this. I qould NEVER buy from a company like that!!!

Poor Construction & workmanship

For what I paid for this knife, I am not satisfied whatsoever. However, it arrived with rust on the blade & is far from sharp. Not to mention the blade is off centered from the tang. The one good thing I can say is that it was shipped to me in a timely manner. Either way, I will not be purchasing from this company again.

QUALITY KNIFE , POOR QUALITY SHEATH

I ORDERED THE Handmade Damascus Steel Hunting Knife Stag Handle & Brass Bolsters with Leather Sheath × 1 @ $124 INCLDING SHIPPING. THE KNIFE ITSELF IS SMALL,,THE BONE HANDLE IS ACTUALLY TOO SMALL FOR MY GRIP BUT OF GOOD QUALITY. I GIVE THE KNIFE AN OVERALL RATING OF 8 ON A 1 -10 SCALE WITH 10 BEING THE BEST.

THE SHEATH IS WHERE MY REAL DISAPPOINTMENT COMES INTO PLAY. THE BELT STRAP IS MADE OF A CUT OF LEATHER THAT IS WAAAAY TO THIN AND FLIMSY ALLOWING THE ENTIRE KNIFE AND SHEATH TO MOVE AROUND TOO MUCH. ALSO THERE IS NO RETENTION STRAP ACROSS THE TOP OF THE KNIFE HANDLE WHICH ALLOWS FOR EVEN MORE MOVEMENT OF THE KNIFE AWAY FROM THE BODY AS WELL AS MAKING IT LESS SECURE IN THE SHEATH. I SUPPOSE I WILL BE VISITING MY LEATHER WORKER TO HAVE THE SHEATH DONE PROPERLY.

Poor quality and awful service

When making a quality claim in the allotted 7 day period, white hill staff was rude and unhelpful despite making a $200+ dollar purchase with their company. Kitchen knife set is dull and the worsen handles are split. Very disappointed.

Terrible customer service

Received a knife for Christmas and wanted to exchange it, was told I couldn’t because I had to do it within 2 days of shipment. Kind of hard when it is a gift. The other thing is the sharpness. I butcher as a hobby and this was one of the dullest knives I have had that was new. I would stay away from this company and find someone in the Midwest that cares about their quality and service.

no returns

Knife looks nice but is very small. I was expecting a Buck knife size and thickness. I use these knives in my work.

Poor quality/ poor customer service

Only bottom of blade was sharpened. The top fwd and gut hook were never sharpened, just flat stock. Customer service never replied back to me.

Love it

I got this for my husband for Christmas and it came really fast actually came within a week or less. This was his first Damascus knife. I got the engravings on it and I got the camel bone handle. It has some really good weight to it. You can tell it's a true Damascus, I love the engraving on it. I'm definitely going to go through this shop for all of his future knives.